ABOUT THE PRODUCT
All our pieces are handmade, composed of 24k gold plated brass with a coat of cataphoretic lacquer to prolong its durability.
Due to its manual process, a slight variation may exist between the displayed photo and the obtained piece.
JEWELRY CARE
- Avoid contact with lotion, perfume, make-up or any harsh cleaning product.
- Remove your jewelry before showering, swimming, exercising or washing your hands.
- To clean your jewelry use a soft and dry cloth.
- Store your jewelry in the suede pouch included with your purchase.
REPAIR AND WARRANTY
Email us at customerservice@muza.com.co with the following information if you have a repair request:
- Proof of purchase (required)
- Name, email, and phone number
- Image(s) of damaged item(s)
- A description of your request
Please note:
- Please allow up to 2-4 weeks for repairs to be done.
- We are unable to process requests for jewelry purchased at a discount.
- We are unable to process requests for jewelry purchased over 60 days.
- For purchases over 60 days the buyer will assume the repair cost and the shipping charges specified in the confirmation email.
- If your item was purchased from one of our retail partners, please contact the retailer directly about your repair.
If the damage was caused due to neglecting our jewelry care instructions, we will be unable to process your request.
RETURNS AND EXCHANGES
Email us at customerservice@muza.com.co with the following information if you have a return or exchange purchase made on our website:
- Proof of purchase (Original receipt)
- Name, email, and phone number.
- A description of your request
Ship the jewelry with the original receipt back to us using your preferred shipping provider. (Keep a record of your tracking number.)
Return Address:
Muza Joyería
Calle 67 N. 3-80 Local 19
Casa Sofán, Barrio el Recreo
Montería, Córdoba, Colombia
230004
Return Policy:
- Jewelry must be returned within 14 days of purchase in its original packaging. Returns outside of 14 days will not be accepted and will be returned to the sender.
- All returns must have the original tags attached and be unworn, with no sign of damage. We reserve the right to return any worn or damaged jewelry to the sender.
- You must provide the proof of purchase, such as the original receipt, gift receipt or order number.
- If your item was purchased from one of our retail partners, please contact the retailer directly about your return.
- If your exchange requires additional payment, we will contact you for your payment details.
- Refunds will be issued to the original method of payment less the cost of shipping. Shipping is not refundable.
We require proof of tracking to replace lost packages.
- This policy excludes all sale merchandise. Sale merchandise is final sale and is not eligible for refund, exchange, or merchandise credit.
SHIPPING
Orders placed Monday through Friday by 3PM will be shipped the same day (excludes national holidays).
Orders placed Monday through Friday after 3PM will be shipped ship the following business day (excludes national holidays).
You will receive an email with the tracking number once your jewelry ships.
